A referral commission may be absent when the buyer was not validly attributed to you, the account relationship was rejected by anti-fraud controls, the payment was not completed, or the transaction is not eligible for commission.
Before opening a support ticket, confirm the referred user's account exists in your referral list and the advertising payment completed successfully.
When contacting support, provide your username and any relevant transaction or campaign information. Do not request or share another user's password or sensitive payment credentials.